Fueled by online commerce, the package delivery business continues to grow. But the future of letter mail is much less certain; in light of the ongoing labour dispute at Canada Post, many are questioning its relevance in a digital world.
Some alternatives to letter mail are obvious. Many businesses have significantly reduced outbound paper mail volumes by sending general correspondence, newsletters, invoices, and statements electronically. Contracts can be digitally signed or scanned; this is so common that fax machines, along with the analog phone lines they require, are becoming obsolete. However, security concerns limit the use of email. Some businesses have adopted an approach whereby notifications are sent by email and customers must log in to propriety systems to view messages and documents.
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